Good governance is one of the key performance area for the Municipality. It focuses primarily on the development and implementation of the systems and procedures that will ensure that the municipality promotes good governance and public participation in terms of the constitutional mandate. The core objective of city governance is to mobilize and empower local communities to take control of the process of social transformation. The most key performance indicators for city governance are:
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Availability of communication strategy
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Citizen/customer satisfaction survey
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Service delivery improvement program
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Functional Ward Committee System
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Council system
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Corporate Governance (Audit Committee, Performance Audit Committee, Anti Corruption Strategy and Policy
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Internal Audit
